Refund policy

Return Policy 

SNAKE1NTHE3Y3 has a 14-day return policy: you have 14 days from when you received your order to ship it back to our return centre for a refund.

Please note that the product(s) must be returned via our return form. The return form will provide you with a DHL return label, which you must apply to your sealed parcel. There will be a return shipping fee withdrawn from the refund amount. 

Create your return here

The product(s) must be returned in its original condition (packaging, accessories, tag, etc.) If you need any further information, you are welcome to contact our customer service at contact@snake1nthe3y3.com

For SNAKE1NTHE3Y3 to accept your return, the product(s) must be returned in perfect condition without any sign of wear and tear in its original packaging, undamaged and unworn. Returns are closely inspected upon delivery, and we reserve the right to refuse any items that do not match these criteria.

If you purchased a SNAKE1NTHE3Y3 piece from another retailer, please consult with the retailer regarding their policies. SNAKE1NTHE3Y3 is not responsible for products purchased from other retailers.

  1. Print out the return form (return form will be send to your email address)
  2. Fill out the form with your email and order number, which can be found in your order confirmation mail or the delivery note.
  3. Fill out the product information for each returned item. You may use the claim box if you wish to make a claim.
  4. Once the form is completed, send your parcel to DHL by scheduling a pickup or dropping it off at the nearest DHL service point.
  5. Pack your product(s) in the SNAKE1NTHE3Y3 shipping box in which the product(s) came.
  6. Include your delivery note – We use them to identify the order.
  7. Customers are responsible for the product(s) until it has been delivered to DHL (either to a pick-up or service point). 
  8. Always keep the shipment receipt and tracking number for reference.
  9. We will process your request as soon as we receive your parcel, and shortly after, you will receive an email confirming your return. Kindly expect the refund on your account within five business days from when we processed your return.
  • The shipping fee will not be refunded when an entire order is returned unless you have received a faulty or wrong product. 

Costs

Asian

20 USD

USA

25 USD

UK

20 GBP

Europe

20 EUR

World

25 USD
  • All returns must be sent with DHL Worldwide Express via our return form. SNAKE1NTHE3Y3 is not responsible for the product(s) shipped with a third-party delivery service 
  • The customer is responsible for the goods until it has been delivered to DHL either by pick up or delivered at a service point. Always keep the shipment receipt and tracking number for proof of shipment and tracking. 
  • Returns are closely inspected upon delivery, and we reserve the right to refuse any returns that do not match these criteria. Please note that SNAKE1NTHE3Y3 only issues a full refund if the product is in the same condition as the delivery time. A value deduction might be made if the returned item is not in perfect condition.
  • If the item is returned due to a claim or we have sent you the wrong item, the total amount, including shipping costs, will be refunded.
  • There are no returns on solid gold items.
  • There is a 10% restocking fee on made-to-order products.

 

Sale

The same return policy as described above applies for sale periods. 

 

Country/region

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